Terms of Service

Cancellation Policy

At Nottingham Ear Clinic, we strive to provide exceptional care and service to all our patients. To ensure that we can continue to offer timely appointments and maintain a high-quality service, we have implemented the following cancellation policy.

Deposit Requirement:

• Online Bookings: A 25% deposit of the total appointment fee is required at the time of booking, plus any applicable transaction fees.
• Telephone Bookings: A £20 deposit is required at the time of booking, plus any applicable transaction fees.

Please note that the deposit taken is non-refundable under all circumstances.

Rescheduling:

• If you need to reschedule your appointment, you must notify us at least 2 days prior to your scheduled appointment.
• You are allowed to reschedule once, provided you give the required notice.
• Failure to reschedule within the specified time frame will result in the forfeiture of your deposit.

No-Shows: 

If a patient fails to attend their scheduled appointment without prior notice, the deposit will be forfeited. Additionally, a new deposit may be required for any future appointments.

We appreciate your understanding and cooperation in adhering to our cancellation policy. This helps us manage appointments effectively and continue to provide the best care to all of our patients.

If you have any questions or need further assistance, please don't hesitate to contact us.

Microsuction Wax Removal Terms of Service

If no wax is found, you'll only be charged our standard consultation fee of £29.99 for your ear & hearing health check.

During the consultation if a contraindication to the procedure becomes apparent then the clinician will not go ahead with the procedure. You'll only be charged our standard consultation fee of £29 .99 for your ear & hearing health check.

If the wax removal is unsuccessful, the clinician may ask you to use certain drops for a number days before re-booking a return appointment at no additional cost. It shall be the decision of the clinician should a follow up be required. There is a limit of one follow-up appointment.

Incidents during ear wax removal are uncommon, especially with micro-suction. However, possible minor risks that can occur and are deemed to be acceptable include: small nicks to the ear canal which can result in minor bleeding, soreness, mild discomfort and short-term ringing in the ear (tinnitus). 

To ensure the risk of complication is minimal, it is essential that accurate past medical history is supplied to our clinicians. More serious risk to the ear or eardrum can occur if the client does not remain adequately still or positioned during the procedure. Patients should inform the clinician of any discomfort or likely sudden movements occurring as a result of coughing or sneezing.

Further possible complications, side-effects and material risks inherent in the procedure include but are not limited to: incomplete removal of earwax requiring a return visit (for severely impacted wax), persistent tinnitus, perforation of the eardrum, hearing loss and infection. To keep the risk of infection to a minimum, all equipment used in the ear is single-use only. 

However, there is always a risk that infection can occur once the patient leaves the premises. Please contact the clinician for a follow-up visit should you experience any discomfort or worrying symptoms within two weeks of your procedure.

For further information please refer to our patient leaflet. This will also be emailed to you. Copies are available from reception.

Removal of a Foreign Body Terms of Service

In the rare event that the doctor is unable to remove the foreign object, this may be due to factors such as its depth within the ear canal, which could pose a risk of damage to the tympanic membrane. In such cases, the full appointment fee will still apply.